If for any reason you are not satisfied with your purchase, please contact us in writing within 7 days, and, return it to us in perfect condition within 30 days. We will then exchange the product or make a refund.
If the item is faulty, we will pay for the return postage and re-delivery costs. Please email us first as we may ask for a photograph without posting back to us.
If you are returning an item for any other reason, you will be responsible for return delivery costs. We only refund when the item is received. It is in your interest to have proof of postage and have us sign for the item when it is delivered.
Items returned that are from a "Business to Business" sale or a remorse order, will be subject to a re-stocking fee of 15% of the total original amount excluding discounts. Return/delivery postage costs will not be refunded.
Customised, bespoke and personalised goods are not eligible for return/refund unless the goods arrive in a faulty condition, or the customisation does not match the specifications provided at the point of sale. Items produced specifically for an individual customer or business in large volumes, are not eligible for return/refund.
Out of Stock
Customers are advised that SuperCoolCreations will still process orders on items showing as "out of stock". SuperCoolCreations will deliver these items when they come back into stock. It is the customer's responsibility to read the product description before ordering. SuperCoolCreations will not list any item for sale that we know will be out of stock for more than one calendar month.
Cancellation of an Order
If a customer cancels an order, written notice must be given to SuperCoolCreations by the customer within seven working days from the day after that on which the goods are received by the customer. SuperCoolCreations is not obliged to take return of any item where notice is given outside this period.
Notwithstanding the foregoing SuperCoolCreations will not refund customers for orders that are not delivered because:
Customers have not responded to courier delivery card messages
Customers have not responded to SuperCoolCreations attempts to contact them by telephone, fax or email.
Customers have not specified particular delivery requirements that could result in the non-delivery of orders.
If you have a return, please contact us by email to receive a returns number email@example.com